Why NOCDESK?
NOCDesk simplifies IT and Cyber Incident Management by providing a unified, easy-to-use system that automates tasks like ticket routing and notifications, improving service levels and meeting SLAs. It supports proactive IT management through incident, problem, and change management tools, offering faster resolutions, better cost control, and improved service quality across industries.
Theory of Operation
NOCDesk simplifies IT management by integrating all components and automatically routing requests to the right team based on factors like request type, user profile, and team expertise. The on-board AI engine uses rule-based routing and learns to optimize request handling, streamlining ticket management, improving service quality, and providing timely updates through a central dashboard with mobile and telecom system integration.
- Managing complex IT systems to ensure smooth, efficient service is challenging.
- Efficiently handling a high volume of service requests and tickets.
- Integration of similar service requests, identifies issues, and update users efficiently
- Tracking IT assets and their configurations effectively.
- Reducing service downtime and speeding up response times are key IT challenges.
- Implementing ITIL best practices requires thorough analysis and effective tools for management.
Type of NOCDesk Modules
NOCDesk simplifies IT service management and Cyber Incidence Management and boosts the efficiency of IT operations. It provides a unified view of different IT processes into one easy-to-use system, helping IT teams quickly manage and resolve service requests. By automating tasks like ticket routing, notifications, escalations, SLA management, and incident handling, NOCDesk ensures that the right people address problems quickly. This leads to better service levels and helps meet Service Level Agreements (SLAs), improving overall service and efficiency.
- Service Level Agreement (SLA)
- Workflow Management
- ITIL Complaint
- Auto Routing Service request
- Knowledge based Request
- Automatic Escalation
Service Level Agreement (SLA)
This module ensures consistent service delivery by setting clear agreements and proactively identifying and reporting breaches to maintain high standards and accountability.
- Establishes clear SLAs
- Detects and reports breaches
- Enforces SLA rules
- Maintaining high standards
Workflow Management
This module streamlines IT processes by automating tasks, defining procedures, and roles, which improves collaboration and reduces costs.
- Defines efficient workflows
- Specifies roles and stakeholders
- Automates workflows for efficiency
- Streamlines operations, saving costs
- Enhances team collaboration
ITIL Complaint
This module helps organizations adopt best practices by providing customizable templates that streamline processes and ensure consistent ITIL adherence.
- Enhances ITIL implementations
- Provides ITIL templates
- Customizable templates for processes
- Accelerates ITIL adoption
- Ensures compliance and improvement
Auto Routing Service Request
This module simplifies notifications and integrates with mobile and telecom systems to enhance ticket management for the IT team.
- Alerts IT team
- Ensures prompt response
- Integrates with mobile and telecom
- Simplifies ticket management
- Improves response time
Knowledge based Request
This module improves service efficiency by automating request assignments and providing users with self-service options for easy access to relevant information.
- Aligns requests automatically
- Publishes self-service requests
- Easy knowledge search
- Categorizes requests for navigation
- User can rate for request quality
Automatic Escalation
This module ensures prompt request handling by escalating when needed and notifying stakeholders to maintain accountability and improve response times.
- Escalates SLA breaches
- Notifies stakeholders promptly
- Escalates to support
- Alerts managers for delays
- Ensures timely resolution