Purchase Order

Purchase Order should be raised in the name of "Tectona SoftsolutionsPvt. Ltd."(Here in after referred to as TectonaS). You are requested to intimate us of your CST, TIN, PAN, TAN and Service Tax Numbers with your purchase order.

Taxes
  • Taxes/Service Tax will be charged as per the rules of Government of India.
  • Delivery
  • Generally Ex Stock or maximum within 15 Days from the receipt of Purchase Order and Clearance of Cheque/Receipt of payment. In case of any features Changes, amendments, enhancement or upgrade, the delivery will be done at the time of release of the new updated features.
AMC

AMC will be charge after 1 Year the AMC will be charge@25% for the value of Purchase Order.

ATU (Annual Technology Up gradation) will be charge@12.5%

AWS(Annual Warranty Support)will be charge@12.5%.

Dispute

All disputes are subject to Ahmedabad Jurisdictions and competent court of Ahmedabad will have Jurisdiction.

Installation

Installation will be on chargeable basis only. IT Infrastructure will be provided by the customer/client and it should be Virus free and all the clients should have proper network access. All hardware and software resources are required during the installation as per the OwnyIT Online Updater Pre-Requisite.

Warranty/ Support

One Year from the date of Delivery and Invoice. All warranties as per the terms Tectona Standard warranty on OwnyIT, for details please email for a copy on warranty@tectonas.com

Support

Any onsite support/visit or will be chargeable.

Training on product

Customer can Opt for Training from Tectona, but this will be chargeable.

Refund Policy

There will not be any refund for software once this is sold and license keys delivered to the customers.